Clare Muscutt

Clare Muscutt

Former Head of Customer Experience, Sainsbury's and Founder, CMXPERIENCE LTD

Clare started at the grass roots of service, working on the shop floor before beginning her career as a graduate in hospitality following completion of her degree and masters in marketing from the University of Birmingham. She went on to hold a number of senior roles in marketing, customer service, customer experience, strategy and proposition within FTSE 100 UK and global companies, before starting up her own business, CMX Ltd. Recognised as a leading expert in her field, Clare has presented across the globe and won numerous awards including UK Professional of the Year, endorsing her for a forward thinking approach to customer experience and impressive commercial results.