Speakers

Speakers

  • Guy Cresswell

    Guy Cresswell

    Executive Director Customer Services, Great Places

    As the Executive Director of Customer Services at Great Places, Guy is responsible for all customer-facing services across the group’s tenure types and business streams. Over the past five years, the repairs service has been transformed and this journey is set to continue through commercial opportunities. Integrating the repairs and facilities management service into the broader customer experience offer at Great Places is a key priority for Guy.

  • David Anderton

    David Anderton

    Director of Transformation and ICT, Bromford

    David is the Transformation and ICT Director for Bromford Housing Group. David has spent over 15 years in delivering business transformation and strategic change in the private and public sector. He is currently leading the transformation programme at Bromford. He has also recently successfully delivered a unique outcomes based procurement to secure a transformation technology partner.

  • Felix Ashwood

    Territory Channel Manager, Microsoft

  • James Boreham

    James Boreham

    Sales Executive, Leverton

    James began his career as a sales analyst with the Citi Group where he worked on trading products across rates and credit for his portfolio of clients before joining LEVERTON. His passion to revolutionise how individuals work with data and documents saw him take up the position as business development manager for the company’s UK team, where he currently works with businesses with varying scales of operations, offering them smart data solutions to optimise their data extraction and management processes using LEVERTON’s deep learning technologies. James is an economics major from the University of Manchester.

  • Carolyn Brown

    Carolyn Brown

    Chief Technology Officer, National Housing Federation

    Carolyn has worked across multiple sectors over the last 25 years in global IT director/chief information officers roles. She joined the National Housing Federation from the private investment sector 10 months ago as Chief Technology Officer and is working with her colleagues on their digital transformation programme.

  • Bethan Buck

    Futures Programme Coordinator, National Housing Federation

  • Ian Cameron

    Chief Innovation Officer, OSCRE International

  • Dominic Campbell

    Dominic Campbell

    Interim Chief Digital Officer and CEO, Homes England and FutureGov

    Dominic Campbell is a digital government entrepreneur with a background in government policy and technology-led change. He is an experienced in organisation and service re-design and has senior management experience in implementing change initiatives within public services.

    Having spent five years in government, Dominic established FutureGov in 2008. Soon to be a team of more than 50, FutureGov supports digital and design-led transformation in public services in the UK, Australia and many places in between.

    Most recently, Dominic has also become Interim Chief Digital Officer of Homes England, the national government agency facilitating the delivery of new homes across England.

  • Anne Chapman

    Anne Chapman

    Head of New Business and Commercial Services, Golding Homes

    Anne is the Head of the New Business and Commercial Services team at Golding Homes and has more than 20 years’ experience as a solicitor. In addition to wide-ranging involvement in the housing sector, Anne has extensive participation in other sectors including health, education and charity including current trustee positions on the governing board of the Chartered Institute of Housing, the national charity Addaction and Eldon Housing Association.

    Enthusiastically supporting business transformation in order to rethink and redesign business operating models to deliver a new strategic direction, Anne is keen to share her experience of working with colleagues to empower sustainable change.

  • Fraser Chapman

    Fraser Chapman

    Commercial Director, Jobsgopublic

    As Jobsgopublic’s commercial director, Fraser is responsible for defining and implementing the sales strategy whilst managing and developing the field and telesales teams. Fraser has a passion for working closely with the team and supporting clients to establish their recruitment needs and the challenges faced, ensuring that solutions are provided that directly meet them. He also plays a key role in identifying new markets and developing Jobsgopublic’s range of innovative products and services.

  • Jonathan Cowie

    Chief Executive, CityWest Homes

  • Howard Dawson

    Director of Residential Services, Thames Valley Housing

  • Greg Dean

    Greg Dean

    Software Sales Manager for Charities and Housing Associations, Phoenix Software

    Greg Dean joined Phoenix Software in 2001, after working in both business development and sales roles within the insurance and manufacturing industries.

    He brought his experience and passion to Phoenix, where he held various roles before becoming Housing Association Sales Manager. Greg has been instrumental in providing leadership and knowledge across a wide customer base and provides extensive support and coaching to his team of 15. Greg and his team are dedicated to looking after housing associations up and down the country and ensuring that Phoenix Software remains the number one IT provider to housing associations in the UK.

  • Arturo Dell

    Arturo Dell

    Director of Technology and Innovation, HouseMark

    Arturo is responsible for leading on product development, innovation, big data and the internet of things. He is widely known in the UK public sector as a thought leader and practitioner on these issues. He joined HouseMark in 2015 and was previously the head of business intelligence at the London Borough of Camden.

  • David Done

    David Done

    Chief Executive, RHP

    David Done is Ehief Executive of RHP, one of the most exciting and innovative social enterprises in the UK, and winner of Not for Profit of the Year in 2017. RHP provides affordable housing to people in west London. It has a unique culture widely regarded as one the most inspirational places to work in the country. Topping housing’s innovation index for the past three years, RHP is leading the way on digitalisation and delivering housing services online. David is a recognised thought leader in the sector ranked in the top 10 of 24housing’s most influential people 2018. His expertise is in business transformation and organisational development, driven by a passion for creating inspirational cultures capable of delivering world beating customer service.

  • Carole Galsworthy

    Carole Galsworthy

    Director of Business Improvement, IT and Communications, Halton Housing Trust

    Carole has worked in housing for nine years in a number of senior roles. 

    In her current role as Director of Business Improvement, IT and Communications, Carole looks after housing services, ICT, business improvement, marketing and communications and innovation at Halton Housing. Carole is heading up a ground-breaking digital first programme, which is radically changing the way customers access the organisation’s services and how these services are delivered.

    Carole has successfully delivered a programme of work that saw fully flexible/remote working introduced alongside a revitalised office environment that completely changed how and where colleagues work. 

    Carole is a keen advocate of utilising fully integrated systems and technology to deliver wholesale change to ensure services are delivered in the most effective and efficient way in the future, ensuring that everyone has access to the right information at the right time in the right place via the right medium.

    Prior to her role at Halton Housing, Carole worked in the commercial world across logistics where her roles included customer services, account management and systems development and implementation.

  • John Giesen

    John Giesen

    Chair, TPAS

    John was chief executive of B3 Living for 10 years. During this time it became a Sunday Times Top 10 Best Company five years in a row.

    Since ‘retiring’ in January 2016 after 48 years in social housing, John has become chair of TPAS England. He is also a consultant specialising in leadership, culture change and organisational development. 

  • James Green

    James Green

    Futures Programme Director, National Housing Federation

    James is responsible for the Federation's work on the Futures programme. Creating our Future taps into the energy and enthusiasm of the entire housing sector to better understand the trends shaping the future and co-create groundbreaking ideas in response.

    James has a 10-year track record in public affairs. He has worked for a number of MPs, lobbied politicians on a range of issues and led a number of campaigns, including Homes for Britain.

  • Dr Mathias Hain

    Dr Mathias Hain

    Managing Director, RITTERWALD

    Dr Mathias Hain is a managing director of RITTERWALD Unternehmensberatung GmbH and the partner responsible for the Berlin office. He specialises in consulting for the real estate sector and advises clients primarily on strategic realignment and restructuring, reorganisation and procurement. He has many years’ consulting experience in company valuation, mergers and acquisitions and public subsidies.

    Prior to founding RITTERWALD, Mathias Hain spent time as a project manager with Roland Berger Strategy Consultants. He graduated from the European Business School in Oestrich-Winkel with a master’s degree in business administration, majoring in finance and management. He earned a Ph.D. from the European University Viadrina in Frankfurt with a thesis on the performance of residential property companies.

  • Carla Hall

    Carla Hall

    Director, Cudos

    Carla is a customer experience consultant with extensive experience helping organisations develop their customer experience strategy, journey mapping and customer measurement programmes. She is dedicated to ensuring customer experience programmes add value for customers, but also contribute to the revenue growth and sustainability of the company. Prior to becoming a consultant, Carla worked in senior marketing and customer experience roles for over 12 years. Carla has delivered customer experience improvement programmes across a wide range of sectors including utilities, not-for-profit, education, finance, telecoms and retail sectors.

  • Olivia Harris

    Olivia Harris

    Head of Marketing and Communications, Jobsgopublic

    As head of marketing and communications at Jobsgopublic, Olivia is not only responsible for overseeing the delivery of current products and services, but also driving the expansion of Jobsgopublic’s offering. A CIM qualified marketer, Olivia provides key strategic direction for her team, and the company as a whole. She also works closely with clients, supporting them in enhancing their employer brand, reaching new audiences and attracting the very best talent. In an ever-changing market, Olivia plays an integral role in ensuring that Jobsgopublic are always at the forefront of innovation when it comes to creative recruitment solutions.

  • Liz Haworth

    Liz Haworth

    Group Director of Delivery and Transformation, Torus

    Liz Haworth is the Group Director of Delivery and Transformation at Torus, a leading housing provider in the north west of England. She has recently led a two-year transformation programme, integrating two housing associations to form Torus. She has also migrated them to a common IT platform across the group and helped them achieve their Investors in People Gold award, whilst reducing operating costs by £20 million. She is passionate about driving transformation in the social housing sector through engaged people, passionate leaders, brand development and a digital-first customer experience.

  • Leann Hearne

    Leann Hearne

    Executive Director of Shared Services and Business Transformation, Riverside Group

    Leann joined Riverside in 2012 as the executive director of care and support, leading a national £100m turnover business with 1,500 employees. After completing a change programme, Leann was asked to lead the transformation of Riverside Group and set up a group wide shared services function, with responsibility for IT, customer services, housing and finance processing, HR, facilities management, business information and transformation. 

    Leann is experienced in ISO and LEAN with a background in commercial sectors, her last as managing director of an international manufacturing business. She has held a range of non-executive posts, including group vice chairman of a housing association and is a member of the Academy for Chief Executives.

  • Nicola Hope

    Nicola Hope

    Director of Business Transformation, Futures Housing Group

    Nicola joined Futures Housing Group in 2013 to lead transformation and business improvement. Responsible for implementing a systems thinking led approach to business transformation, the programme is already improving the effectiveness of the organisation to deliver core services. Nicola has a holistic approach to delivering change and is responsible for delivering the wider cultural change programme and for setting up the Futures Leadership Academy.

    Prior to this, Nicola trained as a psychologist and has worked across many sectors delivering cultural change and strategy in organisations including the BBC, West Bromwich Building Society and Deloitte.

  • Zoe Kleinman

    Zoe Kleinman

    Reporter and presenter, BBC News

    Zoe Kleinman is a leading BBC journalist and presenter.

    While her specialist subject is technology, Zoe is also known for her expertise in business news and global current affairs.

    From cyber-security and smart homes to artificial intelligence and driverless cars, she brings tech stories to a mainstream global audience of millions across international radio, TV and online outlets including Radio 4’s Today programme and BBC World News.

    Zoe is also a regular host of the global current affairs programme BBC OS.

    She has travelled the world trying out new technology, including racing drones in the desert, spending the night in a house full of robots, being turned into a human beatbox, climbing Mount Everest (in virtual reality) and trying to survive for 48 hours using only Bitcoin on the Isle of Man (with limited success).

    Zoe recently reported extensively on the Facebook/Cambridge Analytica data scandal and has closely followed the ongoing diversity crisis in Silicon Valley and its far-reaching impact on the products we all use.

  • Chris Lees

    Chris Lees

    Workplace Strategist and Entrepreneur, Serendipity29

    Chris founded his consulting company, Serendipity29, in 2017 after 25 years in technology and over 20 years in real estate. He is passionate about enabling high-productivity and reducing costs in the work place – using scientific, evidence-led methods to provide spaces that people love and in which they can be happy. Blending his background in mathematics (in which he holds an MA from Cambridge University), music (playing piano and guitar), tenacity (most recently tested in his marathon running) and curiosity, Chris often finds himself in unanticipated and unexplored territories, and this is where he feels alive.

  • Amanda Leonard

    Amanda Leonard

    Managing Partner, PerfectStorm.Inc

    Amanda Leonard has spent a 20 year corporate career, working globally in business development, growth, commercial, marketing and HR, and change at board level. Her experience includes senior roles with Sainsburys, Granada Group PLC and Compass Group PLC before working with a private equity company to spin off Compass Group's retail travel division - SSP The Food Travel Experts. There she initially set up a new division in the USA before moving back to London as global senior vice president for business development and client relations, working with brands such as M & S Simply Food, WH Smith, Starbucks, Caviar House and Prunier and Burger King.

    Having worked extensively in fast moving, changing sectors, including taking Travelodge into Europe, handling the challenging disposal of Little Chef, and working on multiple mergers in hospitality, retail, housing and leisure since establishing her consultancy in 2010, she has brought new transformative thinking into the housing sector. As one of the key leads of the Clarion merger, she has also worked on benefit realisation both pre and post-merger and in a number of associations throughout the UK on their transformation agendas. She is also working with HouseMark to develop new transformation methodology, combining their unique data, insight and relationships with exemplar external organisations with her proven track record, experience and model.

    Amanda has a passion for leadership and believes that transformation shouldn't be limited to large scale change programmes. She has a particular approach to ensuring that organisations have future capacity and headroom as they transform. With clients in British sport, consulting, retail, hospitality and housing she brings a broad perspective to the transformation agenda.

  • David Levenson

    David Levenson

    Managing Director, Coaching Futures

    David Levenson is an executive coach and career strategy coach, and an accredited practitioner with the Academy of Executive Coaching.

    David is a chartered accountant with 25 years' experience as a chief financial officer in the social housing sector. He has been a non-executive director in housing for over twenty years.

    David has a keen interest in how people and organisations will be working in the future. He believes that artificial intelligence applications such as LEVERTON’S deep learning technologies for improving data quality will be a game-changer for social landlords’ customer services and digitalisation strategies.

  • Tom Loosemore

    Tom Loosemore

    Partner (Public Digital) and Founder (Government Digital Services), Public Digital/Government Digital Services

    Tom has over 20 years’ experience in digital transformation. He is a partner at Public Digital, a consultancy which helps governments and large institutions around the world to adapt to the internet-era.

    In 2011 Tom co-founded the UK Government Digital Service (GDS), helping the UK rise to number one in the UN e-government rankings.

    Prior to GDS, Tom ran the digital innovation arm of Channel 4. He was responsible for the BBC's internet strategy between 2001 and 2007, after launching its first sport website.

    In 2003 he helped found mySociety, the world’s leading e-democracy charity, and from 1995 to 1997 Tom was a journalist on the UK edition of Wired Magazine.

  • Steve Lyon

    Steve Lyon

    Director - Microsoft Solutions, RSM

    Steve is responsible for the Microsoft solutions practice within RSM’s Technology Consulting Practice including Microsoft Dynamics 365 financial and customer engagement teams. He has extensive experience of working with housing associations, public sector and middle market businesses to develop innovative and entrepreneurial approaches to business issues.

  • Elspeth Mackenzie

    Elspeth Mackenzie

    Chief Executive, Thrive Homes

    Elspeth joined Thrive Homes as chief executive in January 2009 where she has been leading a major change programme to transform Thrive from its LSVT origins to a rapidly growing modern housing provider.

    She has had a varied career in housing management, spanning over 25 years and has a wide experience of property management, strategic planning, organisational development and the governance of housing associations.

    She chairs the National Housing Federation East regional steering group and is a member of the Herts Local Strategic Partnership infrastructure board.

    Elspeth coaches and mentors within the sector and was instrumental in establishing the HDN board mentoring programme.

  • Sarah Mbatha

    Sarah Mbatha

    Director of Housing, Care and Communities, Octavia Housing

    Sarah has worked in both operations and change roles in the housing sector for more than 20 years. Passionate about the power of people to create lasting organisational change, she has recently completed a programme of change at East Thames, transforming the culture, finances and business results.  

    Sarah has now joined Octavia as Director of Housing, Care and Communities.

  • James McClure

    James McClure

    General Manager Northern Europe, Airbnb

    James is Airbnb's general manager for northern Europe, overseeing Airbnb's market growth across UK, Ireland, Netherlands and the Nordics. Prior to Airbnb James had a stint at Arthur D. Little strategy consultancy before eight years at Google in London, Sydney and Singapore, most recently running their APAC emerging markets business.

  • Dr Liz Mear

    Dr Liz Mear

    Chief Executive, The Innovation Agency

    Dr Liz Mear is chief executive of the Innovation Agency, the academic health science network for the north west coast. In this role she supports the health and care sector to adopt innovation and also the economic growth of businesses that can support this aim. Liz helped to set up the Innovation Agency when she was chief executive of the Walton Centre NHS Foundation Trust and chair of the Cheshire and Merseyside Comprehensive Local Research Network. Liz has been a director in an acute NHS Trust, a mental health NHS foundation trust and an ambulance trust.

    Liz is chair of the North West Procurement Development board, and a director of Northern Health Science Alliance; Well North, Lancashire and Cumbria Innovation Alliance test bed, Health Education Co-operative, and Health Services Research UK. She is co-chair of the NIHR Dissemination Centre.

    Prior to joining the NHS Liz worked in local government, holding a variety of senior customer service roles. Liz has also worked as a senior management consultant, specialising in public sector business performance improvement and change management.

  • Andy Murray

    Andy Murray

    Partner – Project and Programmes, RSM

    Andy is responsible for the project and programme service line, and is a chartered director and management consultant specialising in implementing strategic change through project, programme and portfolio management, with over 20 years of varied experience.

  • Clare Muscutt

    Clare Muscutt

    Former Head of Customer Experience, Sainsbury's and Founder, CMXPERIENCE LTD

    Clare started at the grass roots of service, working on the shop floor before beginning her career as a graduate in hospitality following completion of her degree and masters in marketing from the University of Birmingham. She went on to hold a number of senior roles in marketing, customer service, customer experience, strategy and proposition within FTSE 100 UK and global companies, before starting up her own business, CMX Ltd. Recognised as a leading expert in her field, Clare has presented across the globe and won numerous awards including UK Professional of the Year, endorsing her for a forward thinking approach to customer experience and impressive commercial results.

  • Penny Pereira

    Penny Pereira

    Deputy Director of Improvement, The Health Foundation

    Penny is the Deputy Director of Improvement at The Health Foundation and the Programme Director of the Q initiative. She is responsible for scoping major new programmes.    

    Before joining The Health Foundation, Penny worked at Newham Healthcare NHS Trust in east London, where she was the Director of Strategy and Service Improvement. Penny has spent her career leading improvement work at a local and national level in the NHS, with particular expertise in process and system redesign, leading strategic change across organisations, developing networks to support improvement, collaborative design and patient safety. She recently co-authored a report on improving flow across local health and social care systems

  • Neil Perrins

    Neil Perrins

    Director of Resources, Golding Homes

    Neil is responsible for the provision of finance, human resources, ICT and facilities services at Golding Homes. He joined the organisation in January 2017 from Transport for London, where over 15 years he progressed from a finance graduate trainee to the head of financial planning and analysis. Neil is passionate about providing efficient and effective activities that support the delivery of high quality services for new and future residents and customers.

  • Nicolas Ponset

    Managing Director, Machinable

  • Nicolas Ponset

    Nicolas Ponset

    Managing Director, Machinable

    Nicolas Ponset is a co-founder and managing director of Machinable where he leads client engagements from idea generation, to solution design and implementation. He brings 20 years of experience in strategy, performance improvement and data analytics across industry sectors. Nicolas founded Aleron Partners – a strategy and data analytics firm in 2010 after working 12 years in banking, consulting and technology at J.P.Morgan, Accenture and IBM. Nicolas graduated from Institut d’Etudes Politiques de Paris and holds an MSc in Economy and Corporate Finance and an MSc in Corporate Law.

  • Austen Reid

    Austen Reid

    Group Director of Development, Clarion Housing Group

    Austen leads Clarion’s development business with an ambition to build 50,000 homes over 10 years and a current pipeline of 12,000 homes. Austen was previously the chief operating officer at Circle prior to the merger with Affinity Sutton in 2016. Austen possesses significant real estate experience having held senior positions in large housing associations and Savills.

  • Stephen Russell

    Stephen Russell

    Director of Performance Analytics and Insight, HouseMark

    Stephen is responsible for developing and delivering HouseMark’s data and business intelligence service. He joined HouseMark in June 2017 having worked extensively within housing research, data and policy. This includes 10 years at a large housing association, working most recently as Director of Business Insight and Communications. In this time, Stephen delivered a range of innovative research and data solutions to guide strategic decision-making.

  • Darren Sanderson-Turner

    Darren Sanderson-Turner

    Business Transformation Manager, Futures Housing Group

    Darren joined the Futures team in 2015, bringing with him a wealth of project experience from his time in corporate change projects with Barclays. Darren’s focus at Futures is transforming systems, people and culture to make it easier for customers to do business with them and deliver value for money. Darren also has a keen interest in all things digital and has been working on the fusion of systems thinking and design thinking to deliver an integrated transformation model ensuring the systems are future fit.

  • Anna Sargeant

    Assistant Director of Operations, East Thames Housing

  • Brendan Sarsfield

    Brendan Sarsfield

    Chief Executive, Peabody

    Brendan became Chief Executive of Peabody in July 2017 following the merger with Family Mosaic which he had led since 2001. Brendan has always worked in housing, but originally graduated in civil engineering.

    From 2013-2015, Brendan was chair of the London g15, which represents London’s 15 largest housing associations.

    His passion is for excellent customer service and Peabody’s strong social purpose.

    Peabody owns 55,000 homes for rent and shared ownership in London and the South East. It is also a large developer of new homes, a provider of care and support to those that need help to live independently and an investor in tenants and their communities. Peabody is also committed to providing 20,000 new homes on land that it already owns at Thamesmead, London’s new town. Peabody aims to help people make the most of their lives by providing good quality affordable homes, working with communities and promoting wellbeing.

  • Jennifer Scarlett

    Jennifer Scarlett

    Benchmarking manager, Home Group

    Jennifer leads on benchmarking and value for money across Home Group. As well as developing data analysis and benchmarking to provide actions and insight to increase value for money, she has implemented balanced scorecard reporting of strategic goals and KPIs. Over the past year, she has worked closely with the Sector Scorecard working group to identify and develop the scorecard measures.

  • John Schofield

    John Schofield

    Director of Strategy, Communications and Health and Safety, Peabody

    John Schofield is a director at Peabody with responsibility for research and policy, communications and health and safety. He was responsible for designing the fixed-term tenancy policy at Family Mosaic Housing Association. He has worked in the public, private and voluntary housing sectors for over thirty years.

  • Mark Stevenson

    Mark Stevenson

    Author, An Optimist’s Tour of the Future

    Futurologist Mark Stevenson is an author, broadcaster and expert on global trends and innovation. He is one of the world’s most respected thinkers on the interplay of technology and society, helping a diverse mix of clients to become future literate and adapt their cultures and strategy to squarely face the questions the future is asking them. 

    He is the author of two best-selling books, ‘An Optimist's Tour of the Future’ and the award-winning ‘We Do Things Differently: the outsiders rebooting our world’. 

    Mark’s advisory roles include Sir Richard Branson’s Virgin Earth Challenge, the policy and regulation division of the GSMA, future-literacy hub Atlas of the Future, music industry re-boot The Rattle and being resident futurist at The National Theatre of Scotland.

  • Louise Swain

    Louise Swain

    Group Chief Executive Officer, Alliance Homes

    Louise is Group CEO of Alliance Housing Group. Louise is passionate about delivering services that customers truly advocate and has extensive experience of leading on major organisational change. Since joining Alliance, Louise has embarked on an ambitious transformation programme, which has included the design of a new strategic plan and target operating model. Before joining Alliance, Louise was executive director of customer services at Curo Group, where she led major service transformation.

  • Craig Taylor

    Craig Taylor

    Microsoft Cloud Manager , Phoenix Software

    Craig Taylor is the cloud solutions manager at Phoenix Software, overseeing their cloud solutions strategy and working closely with housing associations across the UK. As part of this role, Craig has a unique perspective into the housing sector and strategic IT vendor strategy being used to help them achieve their digital transformation.

  • Topi Tiihonen

    Topi Tiihonen

    Co-founder and CEO, SkenarioLabs

    Topi Tiihonen is the co-founder and CEO of SkenarioLabs, a Finnish data-analytic start-up founded in 2015. SkenarioLabs’ predictive data-analytic platform provides unique building insight for housing providers, property owners and financial institutes.

    Their globally applicable AI-driven solution automatically reveals detailed performance indicators, technical risks, and their effect and reliable projections in the market value. Beyond SkenarioLabs, Topi has been a researcher, expert and consultant with over a decade of global hands-on design, management and consultancy experience in urban development and civil engineering projects, and related software development projects.

  • Ella Walding

    Ella Walding

    Service Designer, Innovation Unit

    Ella is a service designer who works across the public sector and specialises in work with vulnerable groups. Ella has led and implemented a variety of projects including the development of a new vision for the Shaw Trust, including implementing a new change management system across the Government of Malta, for which she won Service Design Network’s International Service Design Award for Organisational Impact in Government 2017.

    Ella has gained experience in making effective change in complex adaptive systems and developing performance frameworks. Ella is an energiser and researcher with a deep curiosity, a strong belief in ethical design, and a determination to make a positive difference in people's lives.

  • Tom Way

    Tom Way

    Innovation Project Manager, RHP Group

    Tom joined RHP Group’s graduate leadership programme in 2014 and is now spearheading the innovation agenda for the multi-award winning London-based housing association.

    RHP’s culture has been recognised as sector-leading when it comes to innovation and Tom has been pivotal in creating an atmosphere where creativity and ingenuity can thrive.

    As Innovation Project Manager, Tom is responsible for maintaining RHP Group as the place to be for innovation and delivering its connected comes plan.

  • Michael West

    Michael West

    Head of Thought Leadership, The King's Fund

    Michael West is head of thought leadership at the King’s Fund, London and professor of organisational psychology at Lancaster University Management School. He provides regular policy advice to many UK National Health Service organisations and lectures widely both nationally and internationally about compassionate leadership for health services and the results of his research, and solutions for developing effective and innovative health care organisations.

  • David Williams

    David Williams

    Partner, Campbell Tickell

    David is a partner at Campbell Tickell. His main focus is strategy, policy, growth, merger, acquisition, stock transfer, contract bidding, project management, and governance. 

    He is a recognised sector leader in growth, merger, acquisition and stock transfer (whole stock and partial). He has over 20 years’ experience leading successful organisations at senior level with excellent knowledge of corporate shared services including people management, development and other business functions. Having been a senior executive, David has extensive leadership experience of chief executive and board level, with substantial knowledge of housing and related sectors, and a demonstrable record of delivery.

  • Nigel Wilson

    Nigel Wilson

    Group Chief Executive Officer, Wythenshawe Community Housing Group

    Nigel has over 33 years’ experience in the housing sector. He was a housing co-operative tenant and activist before working as a housing officer for housing associations and local councils. He worked in tenant participation and resident engagement before specialising in new business and regeneration. He was appointed Chief Executive of Parkway Green Housing Trust in August 2006 and has led WCHG since April 2013 following a group structure between Willow Park and Parkway Green.

    He is a fellow of the Chartered Institute of Housing (CIH), Chair of JV North, Chair of FRC Group, Chair of Wythenshawe Forum Trust, Chair of Young Manchester and the Chair of the Altius Trust. Nigel chairs the Social Value Task and Finish Group, established as a sub-group of the Greater Manchester Housing Providers network, and is a director of Athena, the GMHP delivery vehicle.

  • Dr Rob Wray

    Deputy Chief Executive, HACT

Exhibition speakers