Schedule

  1. Day 1
  2. Day 2
  1. 10:00 - 10:15 (15 minutes)

    Chair’s opening remarks

  2. 10:15 - 11:30 (1 hour, 15 minutes)

    Data-driven decision-making – releasing the power of information

    Stephen Russell, Director of Customer Experience and Insight, HouseMark
    Chris Lees, Workplace Strategist and Entrepreneur, Serendipity29
    Daniel Fujiwara, Director, Simetrica

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    • Knowledge is power
    • Learning how global businesses use insight and intelligence to better understand their customers and drive growth
    • Developing an information-enabled strategy that improves decision-making and performance
    • Using predictive analytics in property and real estate
    • Exploring how the best housing providers are using insight to tailor services and improve value
  3. 11:30 - 12:00 (30 minutes)

    Refreshments and networking

  4. 12:00 - 12:45 (45 minutes)

    Breakout sessions

    • 12:00 - 12:45 (45 minutes)

      S22: Enabling agile and mobile working

      Digital transformation

      Anna Sargeant, Carole Galsworthy

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      • Exploring the technical solutions that release the efficiency benefits of mobile working
      • Developing and implementing agile working principles
      • Engaging with and supporting staff to work in new ways
    • 12:00 - 12:45 (45 minutes)

      S23: Leading culture change

      Achieving culture change

      David Done

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      • Identifying the characteristics of transformational leaders
      • Creating a clear leadership vision
      • Leading from the front – the power of visibility
      • Developing line managers for an evolving culture
    • 12:00 - 12:45 (45 minutes)

      S24: Innovation in tenant and customer engagement and communication

      Customer centred transformation

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      • Tailoring messages to different audiences with diverse needs
      • Supporting the development of a strong tenant voice
      • New models of tenant governance and building management
    • 12:00 - 12:45 (45 minutes)

      S25: Realising the transformative potential of merger

      Overcoming the HR and OD challenges

      Austen Reid, Amanda Leonard

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      • How to bring together two cultures successfully
      • Using merger to deliver greater value for money
      • Merging and transforming in tandem
    • 12:00 - 12:45 (45 minutes)

      S26: Innovative development financing options

      Innovation in development and supply

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      • Finding new ways to fund the delivery of a new wave of large-scale tenure blind development
      • Creating financial incentives to bring together new kinds of collaboration
      • Integrating housing development with infrastructure projects
      • Learning from successful public private partnerships around the world
    • 12:00 - 12:45 (45 minutes)

      S27: Adapting your culture to match your new business model

      New operating models

      Anne Chapman

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      • Explaining the rationale for change and managing the narrative
      • Stressing continuity, developing a vision for the new business model linked to the existing values of the business
      • Empowering staff to live the new values
      • Taking a new approach to business planning
    • 12:00 - 12:45 (45 minutes)

      S28: Utilising a programme management approach to manage large scale change

      Transformation in practice

      Collette King

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      • Recognising the complexity and scale of the challenge – why you need a project management office
      • Understanding the role of a PMO in transformation: taking project outputs and managing change within business-as-usual so that outputs deliver outcomes
      • Embedding agile project management
  5. 12:45 - 13:45 (1 hour)

    Lunch and networking

    Exhibition

  6. 13:45 - 14:30 (45 minutes)

    Breakout sessions

    • 13:45 - 14:30 (45 minutes)

      S29: Exploring the opportunities in automation and artificial intelligence

      Digital transformation

      David Levenson

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      • AI and the workplace – what will housing look like in future?
      • Robots and automation in construction
      • Using AI to transform housing management, create value for money and deliver meaningful services for your customers
    • 13:45 - 14:30 (45 minutes)

      S30: Leadership and teamworking for flourishing housing association culture

      Achieving culture change

      Michael West

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      • What is culture and why is it so important?
      • Why is culture so resistant to change?
      • Mechanisms to measure your culture
      • Proven techniques for driving culture change
    • 13:45 - 14:30 (45 minutes)

      S31: Achieving a 24-hour response rate for repairs and maintenance

      Customer-centred transformation

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      • Enabling reporting and response in real time
      • Achieving 'just in time' delivery of services without scheduling
      • Learning from the best in the commercial sector
    • 13:45 - 14:30 (45 minutes)

      S32: People powered transformation

      Overcoming the HR and OD challenges

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      • Sharing a successful approach to whole organisation change
      • Recognising that unless you bring staff with you efficiencies will not be sustainable
      • Using data to track progress and make it visible to staff
      • Ensuring change continues once the transformation programme is over
    • 13:45 - 14:30 (45 minutes)

      S33: Building sustainable and energy efficient homes

      Innovation in development and supply

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      • Making the zero carbon home a reality
      • Achieving near zero energy costs with innovative materials and technology
      • Integrating renewable energy generation into new builds
      • Undertaking retrofit to improve energy efficiency
    • 13:45 - 14:30 (45 minutes)

      S34: Lessons in property management from the private sector

      New operating models

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      • Recognising the need for a new kind of relationship with your customers
      • How to be a better landlord – what can we learn from commercial property managers?
    • 13:45 - 14:30 (45 minutes)

      S35: Service redesign in housing

      Transformation in practice

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      • An introduction to service redesign methodologies
      • Applying the lessons of service redesign to customer service redesign in housing
  7. 14:30 - 15:15 (45 minutes)

    Breakout sessions

    • 14:30 - 15:15 (45 minutes)

      S36: Data and analytics in housing

      Digital transformation

      Arturo Dell

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      • Eliminating the barriers using big data in housing
      • Creating a common data standard
      • Strategies to ensure your data is accurate, available and secure
      • Planning for the impact of GDPR
    • 14:30 - 15:15 (45 minutes)

      S37: Measuring culture

      Achieving culture change

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      • Reviewing a range of culture assessment methods and tools
      • Exploring the value of using ethnography in housing
      • Is it possible to measure a change in culture?
    • 14:30 - 15:15 (45 minutes)

      S38: Developing a new relationship with tenants and customers

      Customer-centred transformation

      Dr Rob Wray, Elspeth Mackenzie

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      • Beyond paternalism – giving responsibility and ownership to tenants
      • Changing the way you respond to complaints
      • Responding to competition and choice
      • New approaches to customer retention
    • 14:30 - 15:15 (45 minutes)

      S39: Workforce planning for the future

      Overcoming the HR and OD challenges

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      • Identifying the future skill sets required by housing associations
      • Aligning talent development pipelines with future needs of the business
      • Predicting the potential impact of automation on housing jobs
    • 14:30 - 15:15 (45 minutes)

      S40: Innovation in regeneration, place making and stock investment

      Innovation in development and supply

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      • Assembling innovative partnerships to drive forward place-based renewal
      • The unique contribution housing can make
      • New approaches to tenure mix
      • Managing the story and communicating a positive message on regeneration
    • 14:30 - 15:15 (45 minutes)

      S41: Tailoring your service offer to the needs of customers

      New operating models

      Howard Dawson

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      • Recognising the differences in your customers
      • Developing a flexible service offering for different groups
      • Using insight to predict and match your offer to each customer
      • Building new services around the needs of communities you serve
    • 14:30 - 15:15 (45 minutes)

      S42: Creating your own innovation lab

      Transformation in practice

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      • Understanding the principles of innovation
      • Pursuing disruptive innovations and imagining the impossible
      • What an Innovation Lab is and what it isn’t
      • Strategies to ensure effectiveness and focus
  8. 15:15 - 15:45 (30 minutes)

    Refreshments and networking

  9. 16:05 - 17:00 (55 minutes)

    Creating a bold vision of the future

    Mark Stevenson, Author, An Optimist’s Tour of the Future
    James Green, Futures Programme Director, National Housing Federation

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    • Utopia or dystopia – what does the future hold?
    • Hot from the Greenhouse – sharing outcomes so far from the National Housing Federation’s Futures programme
    • Looking 10 years into the future – how should housing be preparing?
  10. 17:00 - 17:00 (1 second)

    Close of conference