Schedule

  1. Day 1
  2. Day 2
  1. 10:00 - 10:10 (10 minutes)

    Chair's opening remarks

  2. 10:10 - 10:50 (40 minutes)

    Leading transformation and transformative leadership

    Matthew Horne, Acting Chief Executive, The Innovation Unit

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    • What is business transformation and why is it crucial to the sustainability of the sector?
    • How to lead an organisation through transformation
    • Using transformational leadership to inspire and engage people to change
    • Uncovering and sharing the best innovation from outside the housing sector
    • Why innovation is critical to your success
  3. 10:50 - 11:30 (40 minutes)

    The role of digital technology as an enabler of transformation

    Tom Loosemore, Group Director of Digital Services and Founder, The Co-Operative and Government Digital Services
    David Anderton, Director of Transformation, Bromford

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    • Using technology to respond to the changing demands and expectations of customers
    • Re-imagining your organisation – using digital tools to reshape your services and the way you do business
    • Analysing the future technology trends and how they will impact housing
    • Exploring the opportunities to use Blockchain technology to transform housing
    • Developing your digital strategy
  4. 11:30 - 12:00 (30 minutes)

    Refreshments and networking

    Exhibition

  5. 12:00 - 12:45 (45 minutes)

    Breakout sessions

    • 12:00 - 12:45 (45 minutes)

      S1: Assessing the digital maturity of the housing sector

      Digital transformation

      Carolyn Brown

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      • Mapping the sector's capacity to support change
      • How variable is IT capability across the sector?
      • Benchmarking your position
      • Developing strategies to enable the spread of best practice and mainstream the adoption of effective technologies across the sector
    • 12:00 - 12:45 (45 minutes)

      S2: A practical guide to fostering an innovation culture

      Achieving culture change

      Tom Way, Yogesh Gohil

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      • Exploring the stages of innovation and how it diffuses
      • What are the factors that influence an organisation's culture of innovation?
      • Creating mechanisms that encourage staff to pitch new ideas
    • 12:00 - 12:45 (45 minutes)

      S3: Delivering user-centered transformation of customer services

      Customer-centered transformation

      Clare Muscutt

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      • Achieving complete self-service and automation
      • Realigning traditional teams to match the customer journey
      • Learning from leading customer focused businesses
    • 12:00 - 12:45 (45 minutes)

      S4: Developing the skills capacity to deliver large-scale change

      Overcoming the HR and OD challenges

      Amanda Leonard, Stephen Russell

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      • What are the skills gaps?
      • Leadership
      • Customer service
      • IT and data analytics
      • Change and programme management
      • Growing your own versus acquiring from other sectors
    • 12:00 - 12:45 (45 minutes)

      S5: Transformational partnerships and joint working

      Innovation in development and supply

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      • Creating new delivery vehicles to achieve ambitious levels of housing supply
      • Exploring the mechanisms available to achieve joint working
      • Looking for new partners – expanding our horizons
    • 12:00 - 12:45 (45 minutes)

      S6: Undertaking an operating model review

      New operating models

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      • Taking the time to reflect on what kind of business you are and what kind of business you want to be
      • Service rationalisation, what services do you need to provide?
      • Changing what it means to be a social landlord
      • Developing a tenancy agreement-only landlord service
    • 12:00 - 12:45 (45 minutes)

      S7: Applying the principles of lean in housing

      Transformation in practice

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      • An introduction to lean theory
      • Achieving efficiency by focusing on value to customers
      • Realigning the system around the value stream
      • Lean in practice in the housing sector
  6. 12:45 - 13:30 (45 minutes)

    Breakout sessions

    • 12:45 - 13:30 (45 minutes)

      S8: Achieving the smart home vision

      Digital transformation

      Topi Tiihonen

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      • Sensors, preventative technology and the internet of things
      • Enabling self-diagnosis and reporting
      • Achieving life cycle savings through preventative maintenance
      • Smart homes, within smart cities
    • 12:45 - 13:30 (45 minutes)

      S9: Developing a network of transformation change agents

      Achieving culture change

      Sarah Mbatha

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      • Supporting the delivery of culture change
      • Moving to a more agile, collaborative and innovative way of working
      • Identifying your 'transformers', who can be champions for change
      • Evaluating the effectiveness of the approach to enable spread
    • 12:45 - 13:30 (45 minutes)

      S10: Enabling 100% digitalisation

      Customer-centred transformation

      Carole Galsworthy

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      • Mapping your customers' digital journey
      • Completing all interactions digitally
      • Transforming the customer on-boarding process
    • 12:45 - 13:30 (45 minutes)

      S11: Undertaking engagement and consultation with staff

      Overcoming the HR and OD challenges

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      • Why engagement is essential to the delivery of transformation
      • How internal communications can steady the business during uncertainty and change
      • Bottom up change – empowering staff to lead change
    • 12:45 - 13:30 (45 minutes)

      S12: Building for new markets

      Innovation in development and supply

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      • Helping the growing group of people who don’t qualify for social housing but are priced out of the private market
      • Developing rental offers for millennials
      • Creating shared living options
      • Expanding the options available to older people
    • 12:45 - 13:30 (45 minutes)

      S13: Transforming tenure models

      New operating models

      Nigel Wilson

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      • Moving to fixed term tenures for all new tenants
      • Exploring a range of alternative tenure options
      • Eliminating the barriers to switching the tenure of property
      • Creating new tenures and service offers for young people
      • Is the future tenure-blind?
    • 12:45 - 13:30 (45 minutes)

      S14: Using data to support improvement and transformation

      Transformation in practice

      Jennifer Scarlett

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      • Data use in improvement science for dummies
      • What will success look like?
      • Ensuring you can measure improvement
      • Creating the capability to demonstrate return on investment to your board
      • Identifying measurable KPIs for your business
  7. 13:30 - 14:30 (1 hour)

    Lunch and networking

    Exhibition

  8. 14:30 - 15:30 (1 hour)

    Breakout sessions

    • 14:30 - 15:30 (1 hour)

      S15: Embracing a cloud-based digital future

      Digital transformation

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      • What are the benefits of a cloud-based system over traditional software systems?
      • Ensuring the interoperability of new cloud-based systems with existing and legacy housing management systems
    • 14:30 - 15:30 (1 hour)

      S16: Lessons in culture change from the public sector

      Achieving culture change

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      • Key learnings from NHS culture change programmes
      • What we can learn from local government transformation
      • Supporting the cultural transition to digital public service delivery
    • 14:30 - 15:30 (1 hour)

      S17: Headless user interfaces and chatbots in housing

      Customer-centred transformation

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      • Using chatbots to support individuals who are reluctant to engage digitally
      • Assessing the future of contact centres
      • Learning from the best web-based businesses
    • 14:30 - 15:30 (1 hour)

      S18: Role redesign in housing

      Overcoming the HR and OD challenges

      Collette King

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      • Liberating staff through automation and digitisation to focus on new roles
      • Digital support teams to help customers struggling with channel shift
      • Patchless housing management roles
    • 14:30 - 15:30 (1 hour)

      S19: Mainstreaming modern methods of construction

      Innovation in development and supply

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      • Overcoming the challenges that have prevented modular construction becoming mainstream
      • Reviewing the current evidence base
      • 3D printing houses
    • 14:30 - 15:30 (1 hour)

      S20: Competition and choice - trends in the German housing market

      New operating models

      Dr Mathias Hain

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      • How does social housing function in a competitive marketplace – lessons from Germany
      • Diversifying your product and service offering to respond to customer demand
      • Designing niche products for new target markets
      • New approaches to branding and pricing
    • 14:30 - 15:30 (1 hour)

      S21: Running an ideas lab

      Transformation in practice

      Bethan Buck

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      • Learning techniques to encourage expansive thinking
      • Greenhousing new ideas
      • Techniques for ideas generation and for developing innovative products and
  9. 15:30 - 16:00 (30 minutes)

    Refreshments and networking

    Exhibition

  10. 16:00 - 17:00 (1 hour)

    Learning from the best – cross-sector lessons in transformation

    James McClure, General Manager Northern Europe, Airbnb
    Brendan Sarsfield, Chief Executive, Peabody
    Dr Liz Mear, Chief Executive, The Innovation Agency

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    • Disrupt or be disrupted – you choose. Exploring how disruption has worked in other sectors
    • Learning from the operating practices of modern consumer-facing digital businesses
    • Exploring how the NHS and the public sector have approached innovation and transformation
  11. 17:00 - 18:30 (1 hour, 30 minutes)

    Networking reception